// Epsilon Industries  •  Toronto, CA

IT Systems
Specialist

Keeping enterprise infrastructure running at peak performance — from cloud administration and endpoint management to M365, Intune, and hands-on hardware troubleshooting.

Get In Touch View Skills
IT Specialist Portrait
Available for Opportunities Epsilon Industries

// Core Competencies

What I Specialize In

☁️
Cloud Administration
Provisioning and managing Azure resources, virtual machines, subscriptions, and cloud infrastructure with best-practice governance.
🖥️
Endpoint Administration
Managing Windows and macOS endpoints at scale — policies, security baselines, patching, and compliance enforcement.
📱
Microsoft Intune
Mobile device management and application deployment across corporate and BYOD fleets using Intune and Configuration Manager.
🔐
Entra ID (Azure AD)
Identity and access management — Conditional Access, MFA, SSO, group policies, and user lifecycle management.
🎫
Level 1 & 2 Support
Incident resolution, escalation management, and root cause analysis — delivering fast, clear solutions under SLA pressure.
📧
M365 Administration
Administering Exchange Online, Teams, SharePoint, OneDrive, and the full Microsoft 365 suite at the tenant level.
🔧
Hardware Troubleshooting
Diagnosing and resolving physical hardware failures — laptops, desktops, peripherals, networking equipment, and printers.
🛡️
Security & Compliance
Applying security policies, monitoring alerts, managing DLP, and ensuring regulatory compliance across the Microsoft security stack.

// Work History

My Experience

2026 March— Present
IT Specialist
Epsilon Industries
Managing end-to-end IT operations for a multi-site enterprise environment. Responsible for infrastructure maintenence, endpoint security, identity governance, and frontline technical support. Reduced ticket resolution time by 30% through improved runbooks and automation.
Azure Intune Entra ID M365 Helpdesk
2025 November - 2026 March
Desktop Support Analyst
Kore Solutions, Ontario,Canada
Provided Level 1 and Level 2 technical support for 300+ users. Handled hardware repairs,Active Directory management,M365 Adminstration, Endpoint administration and network troubleshooting across Windows and Mac environments.
Active Directory Windows Networking Hardware
2024 — 2025
Technical Support Advisor 2
Concentrix, Ontario,Canada
Provided Level 1 and Level 2 technical support to end users, user management, logging and documentation
Salesforce User management KBA Hardware
2019 — 2021
Network Engineer and Technical Support
Highline Builders,Kerala,India
Provided support to engineers and users working remotely.Hosted and maintained multiple servers with softwares used by Engineers and Designers.
TCP/IP DNS SQL Hardware

// Credentials

Certifications & Qualifications

🏆
MS-900: M365 Fundamentals
Microsoft
🏆
AZ-900: Azure Fundamentals
Microsoft
🏆
CompTIA A+
CompTIA

// Get In Touch

Let's Connect

Open to new conversations.

Whether it's a new role, a collaboration, or just a tech conversation — my inbox is always open. Based in Toronto and working at Epsilon Industries.

📧
sugandhs93@gmail.com
💼
https://www.linkedin.com/in/sugandhsuvarnan/
📞
+1 (226) 899-8439
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